Software category

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Facebook messenger Chatbot software helps you to automate some communication processes with customers in social networks. You can provide support or make sales in messengers. Also, companies craft sale funnels in FB Messenger.

This kind of software is very close for Livechat software, helpdesk or Chat bot software. The main difference between "classical livechat" and FB chatbots is that the last one can be used only in special social networks.

This kind of software has two main goals. Firstly, it is to be close to your customers and speak with them in some environment that more useful. Secondly, it is to return customers into the funnel and try to sell your product or provide some information.

Facebook messenger Chatbot

ActiveChat
Activechat.ai is an advanced visual chatbot development platform. It is focused on conversational design and contains lots of tools for seamless business integrations. Based on the concept of "LEGO™ for chatbots", it provides great flexibility in bot design. Activechat includes visual flow builder for bot skills that can be triggered with natural language, AI-based training on existing conversations to improve bot performance in real time and one-click integrations to e-commerce, CRMs and other business tools.
    Quriobot is a chatbot platform that enables companies to easily build conversational user interfaces to increase sales, optimize customer engagement and connect (gathered) data.
    ManyChat
    ManyChat is one of the most popular no-code tools to build chatbots for Facebook Messenger.
    The Manychat modules enable you to monitor new data, send messages, or flows and manage tags, custom fields, or retrieve subscriber's info in your Manychat account.
    Chatfuel
    Chatfuel is the largest bot-building platform on Messenger. Automate your Facebook page inbox, create a bot for marketing, sales, and support using our visual 'drag-and-drop' interface. Chatfuel makes it easy to build a bot of any complexity that helps you get more customers on autopilot and increase sales.
    MobileMonkey
    MobileMonkey is the premier platform for running your Facebook Messenger marketing efforts. MobileMonkey has dozens of different Messenger tools and tactics. It allows you to collect Messenger contacts, send messages, create drip campaigns, and perform hundreds of other marketing tactics.
    Webinar
    10X Growth Con Russell Brunson 3 Million Dollar Presentation
    Smartengage
    SmartEngage is the first ever platform to combine Email Marketing with Facebook Messenger, and Push Notifications. SmartEngage will automatically link a customer's email with their facebook messenger and their push notifications so you can send them the message they need at the time they need it on the platform they will see it.
    TARS
    The TARS chatbot tool allows you to automatically initiate a conversation with your visitor on your website or landing page in an effort to improve engagement. To create a chatbot, users must sign up and build their own 'Conversation Workflow.' Users can build their own conversation workflow from scratch or they can use the prebuilt templates.
    Beeketing
    Beeketing is the most popular marketing automation platform on Shopify, built for e-commerce companies with many simple yet complementary marketing apps, which helps small e-commerce companies increase conversion rate, customer retention by email automation and on-site recommendation.
    Zoconvert
    ZoConvert is the best AI platform for creating powerful facebook messenger bot without any coding knowledge. You can send newsletters & drip campaigns, broadcasts and many other features.
    Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline access, proactive chating and transfers/routing.
    Freshchat is a modern messaging app for sales, support and customer engagement. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight customers.
    The profile of the vendor is not complete. Check other solutions below:
    ActiveChat
    MobileMonkey
    Smartengage
    TARS
    Beeketing
    Zoconvert
    Content Oriented Web
    Make great presentations, longreads, and landing pages, as well as photo stories, blogs, lookbooks, and all other kinds of content oriented projects.

    Chatbot on website vs Chatbot in Facebook

    If you search the keyword "chatbot service' you will find dozen of information about Chatbots and there is a lot of software that provides this feature. But you should understand the difference.The main goal of a chatbot to automate routine conversations with humans. It can be support or sales. When you use classical Chatbot (livechat) on your website you can have a conversations but when lead will left your website you couldn't return him. Of course you can ask an email or phone number and make retention but you couldn't send messages when he left your website.

    In Facebook Messenger Chatbots software you can do it. When people start to text your on your Companies Page they automatically subscribed and after that you can send messages and offer some product or send useful information. Facebook messenger marketing is very close to classical email marketing. A lot of companies use this both tactics for sales process. Also, you can have Chatbot on website that will be as an support and Facebook Messenger ChatBot for sales and retention.

    Some business use Facebook Chat bots for funnels and can make sales without website. You can create a mini landing page, launch Facebook ads and have first lead. In "classical" live chat (chatbot) software you can't do it because this chatbots was implemented on your website. In most cases Facebook Chat bot are using for sales funnel and Chatbot on website are using for customer support. That is why business needs both of them. This kind of software are similar and difference in one time. You should use both of them.

    Facebook Chatbot features

    Sending messages
    You can send messages in Facebook messenger directly to each person. You can manage all conversation and do full customer support.
    Customer card
    All subscribers has a personal profile. This is similar things as a CRM customer profile.
    Custom field
    In customer profile you can create a specific field like email, phone number. birthday, job title, number of kinds, company website etc.
    Broadcasting
    You can send a message for all your subscriber in one time.
    Sequences
    You can design a sequence messages which will be send after a certain time. This is similar with email welcome series.
    Flow editor
    You can create full sales funnel with if/else condition. This is an advanced feature and a part of marketing automation.
    Tagging
    System can automatically taggins a customers for more detail filtering. Also, tag can be a trigger for other action.
    Keywords recognition
    System can understand a specific keyword and do some action with it. For example when user type a work "Call person" system will notify a support agent. Or system can ask what your job title and trigger event if the answer will be a CEO job title. For each specific keyword you can make a specific action.
    Email recognition
    System can understand that email it is a email, not just a text. This feature is very important for combination between facebook messenger marketing and email marketing. You can ask customer to provide an email in chat. System can understand it and with help of Apiway integration you can push email data in email marketing service. This approach helps you to collect two database (email and messenger subscribers) in one time.
    Number, date recognition
    The similar situation with numbers. You can ask customers to provide a phone number o other specific date and system will understand it.
    Webhook
    This is a developer feature but all marketer should understand how it works. It is a ability to send information from on app to other without coding. With this feature you can send customer details:email, phone number, custom fields ect in other app.
    Webinar
    10X Growth Con Russell Brunson 3 Million Dollar Presentation
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